Terms and Conditions

Always With Us is an online business that markets and sells cremation jewellery.  By browsing our website, customers acknowledge that they have read and understood the T&Cs and agree to be bound by them.

Use of our websitewww.alwayswithus.co.za

Any of our customers are welcome to browse our website for their own personal shopping and information purposes only.  No other use is permitted without our prior written consent.  Please note that no-one is allowed to modify, copy, distribute, display, publish or otherwise use the content on this website, or upload any unlawful or damaging information, or create any links to our website from any other site.

We reserve the right to suspend our website or any part thereof at any time.

Personal information

Any information given to us is confidential and will be stored on our database.  It will not be sold or exchanged.  In order to keep customers informed of our products and specials – Always With Us will use this information at their own discretion in order to:

  • Periodically send printed and/or electronic promotional information to customers to inform them of special offers and products that may be of interest

By purchasing from our website, customers consent to:

  • Their personal information being processed by Always With Us database
  • Receiving printed and electronic marketing material to inform them of special offers and products that may be of interest

Accuracy of Information

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date.  We do not warrant that the content and/or information displayed is always accurate, complete and/or current.

Advertising and Hyperlinks

At times there may be external hyperlinks which may appear on our website.  We do not have a relationship with any third party who is linked to our website, nor does a link signify our endorsement or acceptance or a third party.  Your reliance on any information contained in such third party is entirely at your own risk.

Product Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa where we can accommodate deliveries.  All prices are shown on our website are quoted in South African Rand.  We cannot always guarantee stock availability and we reserve the right to discontinue and/or change the specifications of our products and services from time to time without notice.   The prices include VAT (Value Added Tax) and courier charges.  Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations

Payment

Website payments are made through EFT or PayFast:

  • EFT – Once payment is reflected in the bank account, and proof of payment has been emailed, the order will be processed
  • PayFast – By submitting your order and payment card details you warrant that you are authorised to make payment with the authorised card and that there is sufficient funds available to pay for the order.

Delivery

Always With Us Pty Ltd makes use of Fastway Couriers to delivery all packages within the borders of South Africa.  Always With Us Pty Ltd cannot be held responsible for late deliveries made by the courier involved.  Delivery time depends on availability of item, receipt of proof of payment and payment reflecting.  Deliveries are made Monday to Friday.  No deliveries are made over weekends or on public holidays.   The driver will try to contact our customers prior to delivery.  We reserve the right to charge an additional delivery fee should it be required.  Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.  We have outsourced all delivery and collection arrangements to third party service providers.  Accordingly, we will not be liable for any loss or damage caused by them or their agents.  Risk in the products shall pass to our customers or your authorised representative on delivery.

Returns and Refunds

If a purchased item is damaged, customers may return it with the following conditions:

  • All returns or exchanges must be within 5 days of receipt of the item (s)
  • Opened items or damaged products will only be replaced if damage occurred during delivery and is immediately reported to the courier and Always With Us
  • Photos of packaging and damaged contents must be emailed to us as proof
  • The customer will be required to pay both the handling fee and postage fee

Cancellations:

If for any reason our customers would like to cancel an order – before payment is made – this may be done by contacting us at: admin@alwayswithus.co.za

If the customer cancels payment for any reason, or if the payment method should cease to be valid for whatever reason – the customer will remain liable for the full purchase price including all related costs.

Disclaimers

The information contained on Always With Us Pty Ltd website is for general information purposes only.  Always With Us Pty Ltd assumes no responsibility for errors or omissions.  Always With Us Pty Ltd reserves the right to make additions, deletions, or modifications to the contents of our website at any time without prior notice.   Always With Us Pty Ltd does not warrant that the website is free of viruses or other harmful components.

General

Always With Us Pty Ltd reserves the right to alter or amend the terms and conditions without notice.  Any abuse whatsoever of the website by any customer/person constitutes a criminal offence to which shall be dealt with the authorities.  By browsing our website, it irrevocably signifies your agreement to the above Terms and Conditions.

If our customers have any questions regarding our website, the terms and conditions, products of services, please contact us on admin@alwayswithus.co.za